LEGAL
Refund & Service Policy
Our approach to refunds and service issues.
Placeholder policy. Replace with your reviewed, legally approved text before going live.
Service commitments
We aim to deliver professional, carefully handled laundry service. Final turnaround times are shared at booking and may vary by service and volume.
Rescheduling
If your plans change, contact us via WhatsApp or phone to reschedule your pickup to a more convenient slot.
Refunds
If you experience a genuine service issue, reach out and we'll work to resolve it fairly. Refund eligibility is assessed case by case. Replace this section with your approved refund terms.
Reporting an issue
Report any concerns as soon as possible through the contact page or WhatsApp, and include your booking reference so we can help quickly.